What is the difference between prepaid and Pay monthly plan?
A contract plan gives you the flexibility to use our services the way you want! You can choose your desired tariff and additional services according to your preferences, all with the option of paying your bill at the end of the billing cycle.
How do I become a Pay Monthly customer?
To become a pay monthly customer, simply visit our website at www.lycamobile.de, where you can view and choose from our compelling 1 or 24 month pay monthly tarriffs.
Will my data speed be throttled when my data volume is used up?
Yes, after your data allowance has been used up, the speed is throttled to 0 kbit/s.
What delivery options are available when I order a SIM card?
Your SIM card will be sent to you securely by post.
How can I track my SIM order?
Your sim card will be dispatched through Deutshe post by 1st Class post and delivered within 2-3 working days.
How can I check the billing details?
To check the billing details, you can visit our website and log in into “My Account” or under “Bill and Current Charges” in your Lyca Mobile App.
Will I get a notification when the bill is generated?
Yes, you will receive an email notification to your registered email address.
How can I download my invoices?
You can download your invoices any time by logging into your Lyca Mobile App or on the website under “My Account” section.
How can I keep track of my bills every month?
You can check your bill using the My Lyca Mobile App or under “My Account” on the website.
Why is my first bill different from what I expected?
The first few days of your subscription and the next full month are charged in advance. This may also include any charges for aditional options you have chosen.
I think my invoice is incorrect, what should I do?
You can check the detailed invoice in your account. If you are still in doubt, please contact our customer service team. We will be happy to help you understand the cost of your invoice.
What payment methods are available?
We give you the flexibility to choose the payment method yourself when you enter into an agreement with us. You can pay your invoices via direct debit or by using your credit or debit card. You can also change the payment method via your My Lyca Mobile App or “My Account” on the website.
How do I activate my new monthly subscription?
All new SIM cards are pre-activated, just register your SIM card and you’re ready to use.
Where can I find my mobile number?
You can dial *101# from your mobile phone to see your Lyca mobile number.
How do I get a PUK code?
For your security, the PUK code is on the SIM card you received. You can also contact customer service and we will be happy to help you.
What is ICCID?
An Integrated Circuit Card Identifier (ICCID) number is a unique serial number of 19 to 20 characters used to identify your SIM card. You can find it on the back of your SIM card or in your phone’s settings.
Can I cancel my new monthly subscription within the first 14 days?
Yes, you can cancel your agreement within the 14-day cooling-off period. Please refer to the general terms and conditions for more information.
What will my final invoice look like? What happens after I have cancelled?
Once you have submitted an application to cancel your agreement, we will send you a confirmation by SMS. As there is a 30-day notice period, your account will remain active for another 30 days and all the usage you make during this period will be deducted from your final invoice. Once the 30-day notice period has passed, we will close your account and send you a final invoice with the date your account was closed and the final balance due.
How can I update my payment details?
You can update your payment details on our website under “My Account” or via My Lyca Mobile App.
How can I change my password?
You can update your password on our website under “My Account” or through My Lyca Mobile App under “Account settings”.
How can I replace my lost/damaged SIM?
If your SIM card is lost or damaged, you can order a replacement SIM on the website under “My Account” or through your My Lyca Mobile App.
Can I bring my existing phone number to Lyca Mobile?
The process is very simple:
Simply fill out the number transfer form, sign it and send it to cs@lycamobile.de
Once we have received your request, it usually takes 10 working days for your number to be successfully transferred to LycaMobile.
Simply fill out the number transfer form, sign it and send it to cs@lycamobile.de
Once we have received your request, it usually takes 10 working days for your number to be successfully transferred to LycaMobile.
How can I contact Lyca Mobile customer service if I have any questions about my contract tariff?
If you have any questions about your contract tariff, you can contact our customer service. Simply dial 322 from your Lyca Mobile number to speak to a customer service representative free of charge. Or, call us on 069 1200 7322 from another phone (additional charges may apply depending on your provider). Our team is available from Monday to Saturday between 9am and 6pm.
How do I extend my current contract?
To extend your contract, your contract will automatically renew and can be cancelled after 30 days.
What notice periods apply?
After the minimum term (24 or 1 month), the contract can be terminated on a monthly basis.
What are the contract terms with Lyca Mobile?
You can choose between a contract term of 24 months and 1 month.
What happens when all my data allowance is used up?
When you have reached your data allowance limit, you will be unable to use data services on your mobile device. To continue using data services, you will need to purchase a data add-on via the My Lyca app.
