1. WELCOME TO OUR PRIVACY POLICY!
Lyca Mobile respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we use your personal data through your use of this website, including any data you provide to us when you purchase a product or service from us, sign up for our communications or enter our competitions. It also informs you of your privacy rights and how the law protects you. This privacy policy is offered in a formatted layout, allowing you to choose the specific topics you are interested in. You can also find a summary here.
2. ABOUT US
We, Lycatel Germany GmbH, operate in Germany. We provide electronic communications services, including national and international calling minutes, SMS and internet connections to customers. When we say “we”, “us” or “our” in this policy, we are referring to the relevant Lycatel Germany GmbH entity responsible for processing your data.
3. WHAT DATA ARE WE COLLECTING ABOUT YOU?
Personal data is any data about you by which you can be identified. It does not include data where your identity has been removed (this is called anonymous data). We may collect, use, store and transfer different types of personal data about you, which we have grouped as follows: identity data, contact data, financial data, billing data, technical data, profile data, usage data, marketing and communication data, customer data.
4. HOW do we collect YOUR PERSONAL DATA?
We use various methods to collect data from you and about you through indirect interactions through our independent distributors, wholesalers and retailers, direct interactions and automated technologies or interactions.
5. HOW DO WE USE YOUR PERSONAL DATA?
We only use your personal data when the law allows us to do so, usually in the following circumstances: when we need to perform the terms we are about to enter into or have entered into with you, when they are necessary for our legitimate interests and your interests and fundamental rights do not outweigh those interests, and when we need to comply with a legal or regulatory obligation.
6. HOW CAN YOU MANAGE YOUR MARKETING BENEFITS?
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting our customer service department.
7.TO WHOM DO WE MAKE YOUR PERSONAL DATA ACCESSIBLE?
We may need to share your personal data with other Lyca affiliated entities under common control, external third parties providing IT technical support services, data centre services and telephone call support, regulatory bodies and judicial authorities.
8. WHERE ARE YOUR DATA TRANSFERED TO?
Some of our service providers are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.
9. HOW SECURE DO WE PROTECT YOUR PERSONAL DATA?
We have appropriate security measures in place to prevent the accidental loss, unauthorised use or access, alteration or disclosure of your personal data.
10. HOW LONG DO WE STORE YOUR PERSONAL DATA?
We do not retain your personal data for longer than necessary for the purposes for which we collected it, including complying with legal requirements.
11. WHAT ARE YOUR PRIVACY RIGHTS?
Subject to certain conditions under data protection laws where applicable, you have the following rights in relation to your personal data: Right to information about your processed data and right to access your personal data, right to correct your personal data, right to ask us to delete your personal data, right to object to the processing of your personal data, right to transfer your personal data, right to withdraw your consent to the processing of your personal data.
12. HOW CAN YOU CONTACT US?
You can contact our customer service team by calling 322 from a Lyca Mobile account or 069 1200 7322 from any other phone. You can also send an email to the Customer Service Department at cs@lycamobile.nl or by completing the online request form.
13. CHILD PRIVACY
Our website, app and services are not targeted at children. We do not target persons under 13 years of age, do not intend to collect data from them and will not knowingly collect or otherwise process such data.
14. USE OF THIS WEBSITE
Lyca Mobile Europe Limited does not warrant that the operation of this site will be uninterrupted or error-free. In the event of interruption, Lyca Mobile will always endeavour to provide alternative means of access. However, such access may be provided temporarily in the form of a previous version of the website which may not be complete. When this occurs, Lyca Mobile will make all reasonable efforts to restore normal operation of the site as soon as possible. This is our goal